Terms and refunds

Terms and refunds

Nextdrop is operated by Hyaku Labs LLC. Hyaku Labs LLC is the seller of everything on this site.

• Prices and payment. The price on a product's page is the price you pay, in US dollars. Payment is taken by Stripe at checkout, by card or wallet; we never see your card number.
• Digital products. Your download link is emailed to the address you give at checkout.
• Printed and shipped products. These are made or sent for your order by our production and shipping partners, to the address you give at checkout. The product's page says how long delivery takes, and we email the tracking link when it ships.
• Preorders and waitlists. A preorder is refunded in full if the product does not go ahead. Joining a waitlist costs nothing.
• Refunds and problems. A product's page states its own refund terms. If something is wrong with your order (it did not arrive, it arrived damaged, it is not what you ordered, or a file does not open), write to hello@nextdrop.art with your order email and we will put it right or refund you.
• Privacy. See the privacy page.